Returns & Refunds Policy
Last updated: 10/29/26
At yugenrunner, I want you to freaking LOVE what you order. I honestly take pride in our designs and want every product to arrive as expected.
Because most of our merchandise is made to order, our return and exchange policies are a little different from those of traditional retail stores.
Made-to-Order Merchandise
Most yugenrunner products are produced specifically for each customer after an order is placed. For this reason, we generally do not accept returns or exchanges for the following:
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Ordering the wrong size, color, or style
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Changes of mind or personal preference
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Items that fit differently than expected when the correct size was supplied
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Products ordered by mistake after production has begun
This policy does not affect your rights concerning defective, damaged, incorrect, or otherwise nonconforming products, or any rights provided by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us.
We ask that you report the issue within 30 days of receiving your order whenever possible.
Email craig@yugenrunner.com and include:
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Your order number
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A description of the problem
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Clear photographs showing the affected product and, when relevant, its packaging
After reviewing your request, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.
The 30-day reporting request does not limit any rights or remedies required by law.
Sizing and Fit
We encourage you to review the size chart and product descriptions carefully before ordering apparel.
For dog apparel, please measure your dog's neck, chest, and back as appropriate for the specific product. Breed and weight alone may not provide an accurate fit.
Because items are made to order, we generally cannot offer exchanges for incorrect size selections.
However, if you receive a product that was manufactured incorrectly or does not match the size or specifications ordered, please contact us so we can help.
Broken or Damaged Accessories
If a mug, magnet, or other accessory arrives broken or damaged, please contact us with your order number and photographs of the damage.
We will review the issue and provide an appropriate replacement or refund.
Order Cancellations and Changes
If you need to cancel or modify an order, contact me immediately at craig@yugenrunner.com.
We will make reasonable efforts to accommodate your request before fulfillment begins.
Because production can start shortly after an order is placed, we cannot guarantee changes or cancellations once production has begun, except where cancellation or other remedies are required by law.
Lost or Undelivered Orders
If your package is lost or never arrives, contact us with your order number and available tracking information.
We will investigate the shipment and provide an appropriate resolution, including a replacement or refund when warranted.
Refund Processing
Approved refunds will generally be issued to the original payment method.
Once a refund has been processed, your bank or payment provider may require additional time to post the funds to your account.
Any refund required by law will be issued within the applicable legal timeframe.
Returning Products
Please do not mail products back to the fulfillment facility or to an address shown on your shipping label without contacting us first.
If a physical return is necessary, we will provide instructions and the appropriate return address.
Contact Us
For questions about returns, replacements, refunds, or order issues, please contact:
yugenruunner
Please include your order number so we can assist you as efficiently as possible.